Payment and delivery

Delivery

Erarta Shop online store requires 100% advance payment for the order. Finished pieces are shipped within one business day. We ship to anywhere in the world.

You can select one of the following delivery options:

  • Collect in person (St. Petersburg)

Your order will be waiting for you at Erarta Museum’s reception counter 1, at the following address: 2, 29th line of Vasilievsky Ostrov, St. Petersburg. You can collect your order any day from 11:00 to 21:30.

  • Courier delivery

For courier delivery to addresses in St. Petersburg, across Russia, and abroad, we use the services of EMS, DPD, Pony Express, and BXB companies in accordance with the applicable shipping standards.

Please note: for orders containing original paintings, sculptures or interior décor items, the only shipping options are Premium delivery (provided by DPD, Pony Express or BXB) or self-pickup.

For orders collected in person, the title to the items purchased is transferred from the seller to the buyer once the item is handed over to the buyer or the buyer’s representative colleting the order. For courier delivery, the title to the items purchased is transferred from the seller to the buyer once the item is handed over to a representative of the courier company.

Payment

Erarta Shop online store requires 100% advance payment for the order.

The following payment methods are available:

  • Online payment with debit/credit card

For debit/credit card payments, all card details are processed through the Sberbank electronic payment system. The information you submit is fully protected and no one, including the online store, has access to it.

 

Learn more about the online payment procedure
  1. Make sure that your bank card supports online payments (this information can be obtained from the buyer’s issuing bank).
  2. If you did not proceed to payment immediately after placing your order, go to your Cart and click on the Proceed to Checkout button.
  3. shop.erarta.com will redirect you to Sberbank’s payment gateway.
  4. Sberbank’s payment gateway sets up a connection with the customer via the protected protocol (SSL 3.0) and accepts the customer’s bank card details (card number and card expiration date).
  5. You must enter and confirm your bank card details within 40 minutes from placing your order. After 40 minutes, the payment option is closed due to the expiration of the waiting period. It is necessary to fill in the fields marked by an asterisk.
  6. Sberbank’s payment gateway pre-processes the submitted information and forwards it to the clearing bank (hereinafter, the bank).
  7. The bank verifies the existence of the relevant merchant (in this case, shop.erarta.com) in the system and checks whether the operation complies with the established system requirements. Depending on the outcome, the transaction is either authorised or declined in the relevant payment system.
  8. If the authorisation is successful:
    • the bank sends the authorisation report to Sberbank’s payment gateway;
    • Sberbank’s payment gateway sends the authorisation report to the customer;
    • once the authorisation is confirmed, shop.erarta.com redirects the order to the workshop.
  9. If the authorisation is declined:
    • the bank sends the negative authorisation report to Sberbank’s payment gateway;
    • Sberbank’s payment gateway sends the negative authorisation report to shop.erarta.com quoting the order number.

The reasons for the transaction being declined may include:

  • The customer’s issuing bank does not support 3D-Secure payment processing protocols required by VISA and MasterCard international payment systems;
  • The card’s balance is insufficient to pay for the order;
  • The customer’s issuing bank imposed a restriction on online payments (some banks restrict online payments due to Internet fraud concerns);
  • Card details entry timeout (the details must be entered within 40 minutes);
  • The entered details were not confirmed by the buyer on the payment page, data format error, etc.

Depending on the reason for negative authorisation, you may try the following:

  • retry payment, but no earlier than after 20 minutes;
  • seek clarification from the issuing bank;
  • if the bank fails to address the issue, retry payment with a card issued by another bank.


Bank transfer (to account) for legal entities

The funds are credited within 2 or 3 working days. You will need to provide payment details to our online store manager by email (eshop@erarta.com) or by phone +7 (812) 334-68-91, +7 (800) 222-68-91.

Be sure to specify Sole Proprietor Alexeeva Anna Yuryevna as the beneficiary of the payment and quote your order number in the comment to the payment. Please make sure the bank employee uses the accurate banking details! The buyer is responsible for the accuracy of bank details as well as for resolving any issues with the bank in case the bank employee makes a mistake in banking details. Your order will be processed and sent upon the receipt of full payment.